Support

Comprehensive, Accessible Support

One Touch EMR is designed to be so simple and intuitive that you can use it right out of the box. However, just in case you need us, we offer comprehensive training and support in various formats designed for different types of learners.

One Touch EMR - Support Chat
  • Role-Based Help Videos - Short and simple. We know your role when you log in and give you access to videos designed to quickly demonstrate the tasks you perform every day.
  • Call Me Now - Help is at the touch of a finger. Click this button and someone who knows your specific role and needs will call you back within just a few minutes to guide you through.
  • We Drive - Let us take the screen and help you navigate. We can teach you the most efficient ways to use the system to get your tasks done in record time.
  • Phone Support - Call us at 1-800-41-TOUCH (ext. #2) anytime during working hours to have your simple and complex questions answered immediately.
  • In Your Office - At your request, One Touch staff or your VAR will come to your site and train your team in comprehensive mastery of One Touch EMR.

Testimonials

  • "Been using the program without a manual, it is simple to navigate through and easy for anyone to use."

    Dominique Madrigal, MA, Dallas
  • "One Touch is intuitive and flows like a physician thinks."

    Howard Anderson, MD, Dallas, TX
  • "This simple yet powerful design is what I feel sets One Touch head and shoulders above other EMRs."

    Mollie Dorrough, MD, Dallas, TX
  • "It was unbelievably simple...much more intuitive and much easier to adapt to our practice than what I am using now."

    Carrington Mason, DO, Dallas, TX
  • "It's a lot easier to document with your finger than a pen, and with Dragon medical you can dictate right into the App."

    Simon Forster, DC, Austin, TX
  • "...It allows me to quickly document my encounter face-to-face with my patients."

    Narinder Monga, MD, Dallas, TX